Privacy Statement for FanMail.com and FanMailDelivery

FanMail L.L.C. ("FanMail.com") takes your privacy seriously. Please read the information below to find our more about our privacy practices. This page is focused on the website FanMail.com and the FanMailDelivery celebrity mailing service. To learn more specifically about the privacy policies for FanMailPlus email service CLICK HERE.

Please note:
This policy does not apply to the practices of other companies that FanMail.com does not own or control, or people that FanMail.com does not employ or manage.

Information Collection for User Registration
FanMail.com collects a username and email address when you signup for a FanMail.com account. The username will be tied to any comments you post on the site while logged in. The email address is used for account verification. It is possible that FanMail staff may contact you via that address if there is some concern with your account - using it to post spam or inappropriate content. But there are no regular or expected emails which the site sends to registered users outside of password resetting.

FanMailDelivery Order Information
When customers use the FanMailDelivery service, personal information for email and postal contact is collected. The name and postal information is included in the letter to the celebrity/group which the message is to be sent to and will be used on the self-addressed, stamped envelope which is included in an autograph request purchase for the representative to mail back an autograph to the customer. The email address is used to communicate to the customer. Emails will be sent to confirm the order, pass along the tracking number for the letter, indicate that the postal service says it delivered the letter, and any possible issue which may arise during the processing/shipping of the letter which necessitates communicating with the customer.

Children
FanMail.com is concerned about the safety and privacy of all its users, particularly children. For this reason, parents of children under the age of thirteen (13) who wish to allow their children access to the service must create a FanMail.com in their name, and then grant the child access to the account. FanMail.com recommends that the parent supervise and monitor their child's access to the account. Accordingly, as the legal guardian, it is your responsibility to determine whether any of the services provided are appropriate for your child.

Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. The session ID cookies terminate once the browser is closed and the persistent cookies will simply terminate after a given period of time or they may be removed prior to their expiration by following the Internet browser help file directions. If users reject the cookie they still may use our site. The only drawback is that the user may be limited in some areas of the site.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Log Files and Google Analytics
Like most standard Web site servers we use log files and Google Analytics tracking. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use.

Information Sharing and Disclosure
FanMail.com does not rent, sell, or share information about you with other people or non-affiliated companies except to provide the services you have requested or when we have your permission..

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process, or to establish or exercise our legal rights or defend against legal claims.

Links
This web site contains links to other sites. Please be aware that FanMail.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by FanMail.com.

Security
This website takes every precaution to protect our users' information. Your account information is password protected. FanMail.com limits the employee access to your personal information to those we believe reasonably need to come in contact with that information in order to provide the products and services to you or to do their jobs.

Notification of Changes
FanMail.com may update this policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the email address specified in your FanMail.com account or by placing a prominent notice on our site.

Questions and Suggestion
If you have any questions or suggestions regarding our privacy policy please email us at customer-support@fanmail.com.

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